Our Refund Policies apply to all items purchased via, through or at shopflowmiami.com
Please allow 14 days for any refund to be processed. Your financial institution may take longer to reflect the refund/credit on your credit or debit card.
Unless an item arrives damaged to you via shipping issues, we DO NOT accept returns for: edible or smokable items (tea, chocolate, supplements, bitters, tinctures, etc.) or any cleansing products, makeup, face serums or roll on, clothing, water bottles, face and body tools (including gua sha, face rollers, yoni eggs, chakrubs) (“Non-Returnable Items”).
Items that are not Non-Returnable Items may be exchanged or returned pursuant to these Policies if they are shipped back within 14 days of receipt, and are eligible for a full refund which will be issued in the original method paid or store credit; you must contact us at [email address] before sending the item back so we can coordinate the return process with you.
Unopened products without a receipt may be returned for an exchange valued at the lowest selling price offered in the last 30 days. If a Non-Returnable Item arrives to you in damaged form, you must call us at (786) 272-3579 between 12:00PM - 8:00PM within five business days of your receipt of the item to coordinate a refund.
Receipt and Credit Card information MUST be provided for refunds and exchanges.
Free gifts, samples or promotional items with retail value cannot be returned and no refunds for same will be made under any circumstances.
Unless prohibited by law, in the event that SSM is found responsible for any error in Your order or the amount You were charged, You are entitled to a credit, provided it is brought to our attention within 21 calendar days of the delivery of the goods to the address You provided (“Receipt Date”); if You do not raise the issue within 21 calendar days of your Receipt Date, and return the item to SSM posthaste, You waive the ability to receive a credit for any error.